Support · Contact · FAQs

Every message
read by a human.
Every human writes back.

We built this app to be reached. Whether you have a question, a concern, a security issue, or just want to talk to someone — here is where you find us.

"Your problem is not a ticket. It is a person — and on the other side, so are we."

Three channels — pick the right one

How to reach us.
And when.

We have three dedicated channels because three kinds of conversations need three kinds of attention. If you are unsure where to write — start with support@. We will route it to the right people.

Channel 01 · Everyday

Support & account help

Login issues, $MYVA questions, streak recovery, app bugs, profile help, referral problems, account deletion. Anything you'd expect to ask "customer support".

support@myvanga.com →
Response within 48 hours
Channel 02 · Urgent

Security & abuse

Vulnerability reports, security concerns, suspicious accounts, scam reports, account takeover attempts, harassment. Priority handling, every time.

security@myvanga.com →
Response within 24 hours
Channel 03 · Formal

Legal & press

Legal notices, regulatory inquiries, partnership proposals, press requests, investor questions, official documentation requests.

legal@myvanga.com →
Response within 5 business days
Frequently asked questions

The answers most people
are looking for.

If your question is below, you have an answer in seconds. If it isn't, write to support@ — we read everything.

What does MyVanga actually do?

MyVanga is a community participation app. You open it once a day, tap to claim your daily allocation of $MYVA, and use what you earn across four built-in apps: Connect (communication credits), Charm (social features), Fund (community crowdfunding), and the Marketplace.

Underneath, it is an economy where the people who build the network are also the ones who own it.

Do I need to invest money to get started?

No. MyVanga has no purchase price, no subscription, no upfront cost. You cannot buy $MYVA from us, and we will never ask you to. All you need is a smartphone and the decision to show up.

How do I create a MyVanga account?

Download MyVanga from the App Store or Google Play. Open it. Enter your phone number, verify with the OTP, choose a username, and you are in. The whole flow takes under 90 seconds.

If a friend invited you, enter their referral code during signup.

I missed a day. Did I lose my streak?

If you did not tap within your UTC day, yes the streak resets. Streaks are how the system recognises real consistency. There is no penalty beyond the reset.

Your existing $MYVA balance is untouched, and you can start a new streak today.

Is $MYVA a cryptocurrency I can sell?

$MYVA is a utility and governance token used inside the MyVanga ecosystem. In Phase 1, $MYVA cannot be sold, traded on exchanges, or transferred to external wallets. It is earned through participation and spent inside the MyVanga apps.

Exchange listings are planned for Phase 3, with regulatory approval.

Is $MYVA a security or investment?

$MYVA is not a security. It is not an investment. It is a utility token that records your contribution to a community-owned network.

We make no promise that $MYVA will have a market value, increase in worth, or generate financial returns. Nothing in the app or on this site is financial advice.

How do I delete my account and data?

You can delete your account at any time from inside the app: Settings → Account → Delete Account. The action is irreversible. Your profile, contact details, and any in-app messages are permanently removed within 30 days.

If you cannot access the app, email support@myvanga.com from your registered address.

What data does MyVanga collect?

Phone number to log you in, username to identify you, device identifier to prevent multi-account abuse, and your contribution activity inside MyVanga apps.

We do not sell your data. We do not run third-party advertising trackers. We do not share your identity with anyone unless legally compelled. See our privacy policy for the full breakdown.

What is the 11:11 bonus?

Every day between 11:10 and 11:13 AM on your phone's local time, a separate tappable action appears in the app. Tap it inside that window and you get a bonus on top of your regular daily contribution.

We chose 11:11 deliberately as a symbol of alignment recognised across cultures. The 11:11 streak is tracked separately from your daily streak.

Stay safe out there

Protect your account.
Trust your instincts.

We will never ask for your password, private keys, or recovery phrase. If someone claiming to be from MyVanga asks for any of those — it isn't us. Report them to security@myvanga.com immediately.

Safety 01

Never share your password.

No MyVanga employee will ever ask for it — not in chat, not in email, not by phone.

Safety 02

Beware "too good" offers.

If someone offers to "double your $MYVA" or sell you tokens — it is a scam. We don't sell tokens. Ever.

Safety 03

Verify before clicking.

Official MyVanga links always start with myvanga.com. Hover before you click. When in doubt, ask us.

More information